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Orders

Shipping

We ship from various warehouses across the country.  Once an order is placed an email confirmation will be sent out within 2-3 business days. If the item is in-stock, orders are dispatched within 5-7 business days of placement. If the item is out of stock an email with lead time will be sent with 2-3 business days. Tracking info will be emailed after the orders are dispatched. Please feel free to email us for stock levels, delivery and lead times.  

Returns 

Habitat Home wants you to be happy with your purchase! You can return your items within 15 days of receiving the order for a refund of the merchandise cost less a 15% restocking fee and shipping charges. Please email with the subject line RETURNS and we will issue a prepaid UPS label if applicable. Refunds are made to the original method of payment, less shipping and handling. Again shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Please always inspect items upon receiving. 

Returning an item is at your own risk. You must ensure that the item is adequately packaged, the original packaging is best. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund. Please allow 3-5 business days, from the date that the item is received to issue a refund. Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post back to your account.

Damages

Sometimes damages occur during the shipping process even though we do our best to deliver your item in perfect condition. All damage claims must be received within 48 hours of receiving the item. Please save all packaging and email with the subject line CLAIM. We will arrange replacement or return of the item.

Questions: email us at hello@habitathomeproject.com